Help for people keeping track of a parent's health
Write in English or Chinese. We usually reply within two business days.
If something is wrong with a medical record, tell us what you saw and what you expected. Screenshots help. Please don't send photos of real lab reports — describe the problem instead.
Open a family member, tap Reports, then +. Three ways in:
You can also send a report to Kinbinder from Mail, Files or Messages: tap the share button there and choose Kinbinder.
Because a wrong number in a medical record is worse than no number. Extracted values are never saved automatically — you check each one against the original image, and only then do they count toward trends and the visit sheet. The original scan is kept permanently, so extraction can be redone at any time.
On the review screen, tap any row to correct the value, unit, reference range or flag. You can also delete a row by swiping. If a whole report was read badly, open it and choose Re-extract from the ••• menu.
Different labs print the same test under different names. Kinbinder merges the ones it recognizes, but a lab may use wording we haven't seen. Email us the two names exactly as printed and we'll add them.
Because the same number can mean opposite things. A TSH of 4.26 after a month off medication is a different conversation than a TSH of 4.26 on a steady dose. Notes appear on the visit sheet you hand your doctor, and they are part of what the AI reads when explaining a result.
Open Reminders, swipe the reminder and choose Pause, or delete it. Reminders created together with a medication are also removed when you delete that medication.
Tapping the circle records that today's dose is done. Tomorrow's reminder still fires. To stop a repeating reminder for good, swipe it and choose Pause.
No. Everything is stored on your iPhone. The only time anything leaves the device is when you tap an AI button, and even then the result is not stored by us. See the Privacy Policy for the detail.
Yes, apart from the AI features. Recording, scanning, the visit sheet, the emergency sheet, reminders and export all work offline.
Go to Me → Back up and export and create a backup file, then save it somewhere you can reach from the new phone (Files, iCloud Drive, AirDrop). On the new phone, install Kinbinder and import that file. Original scans travel with the backup.
If you restore your new iPhone from an iPhone backup, Kinbinder's data comes across automatically.
No. Kinbinder's records and original files are stored in the part of the app's storage that iOS never purges automatically and that is included in iPhone backups. Offloading the app keeps your data; deleting the app removes it.
Open that family member, tap ••• and choose Delete profile. Kinbinder lists exactly what will be destroyed — medications, reminders, measurements, history, visits, scans — before you confirm. It cannot be undone, so export first if you might want it back.
No. Kinbinder organizes medical records so you can bring a clear one-page summary to an appointment. It does not diagnose, does not recommend doses, and deliberately does not tell you whether something is urgent. For any care decision, rely on the original documents and your clinician.
Yes. Add yourself as a family member.
Not yet.
中英文皆可。一般两个工作日内回复。
如果某条记录不对，请告诉我们你看到了什么、你以为应该是什么。附截图更好。请不要发真实报告的照片——用文字描述问题即可。
打开一位家人 → 报告 → +。三个入口：
也可以从邮件、文件、信息里把报告分享给 Kinbinder：在那边点分享按钮，选 Kinbinder。
因为病历里一个错的数字比没有数字更糟。提取结果绝不自动入库——你对照原件逐项确认之后，它才会参与趋势和就诊准备单。原件永久保存，随时可以重新提取。
在核对页点任意一行即可修改数值、单位、参考区间和提示；左滑可以删除该行。如果整份都读得很糟，进入这份报告，从 ••• 菜单选重新提取。
不同实验室会把同一个检验项目印成不同的名字。Kinbinder 会合并它认得的写法，但可能遇到没见过的。把两份报告上印的原文发给我们，我们会补进去。
因为同一个数字可以意味着相反的事。停药一个月后的 TSH 4.26，和规律服药下的 TSH 4.26，医生要谈的是两回事。备注会印在你递给医生的准备单上，AI 解读时也会读它。
打开提醒，左滑那条选暂停，或者直接删除。跟着用药一起创建的提醒，在你删除那个药时会被一并收掉。
点圆圈表示今天这次做了，明天照常提醒。要让一条重复提醒彻底不再响，左滑选暂停。
不会。所有内容都存在你的 iPhone 上。唯一离开设备的时刻是你主动点了 AI 按钮，而且结果我们也不保存。细节见隐私政策。
除 AI 功能外都能用。录入、扫描、就诊准备单、急救单、提醒、导出，全部离线可用。
进我的 → 备份与导出生成备份文件，存到新手机能取到的地方（文件、iCloud 云盘、隔空投送）。在新手机上装好 Kinbinder，导入该文件即可，原件扫描图会一起过去。
如果新 iPhone 是从旧机备份恢复的，Kinbinder 的数据会自动跟过来。
不会。Kinbinder 的记录和原件存在 iOS 不会自动清理、且会被 iPhone 备份收录的那部分空间里。「卸载 App」保留数据，「删除 App」才会一并清除。
打开那位家人 → ••• → 删除档案。确认之前，Kinbinder 会把要毁掉的东西逐项列出来——用药、提醒、自测、既往病史、就诊记录、原件扫描。删除不可撤销，可能还想要就先导出。
不算。Kinbinder 把病历整理清楚，让你能带一页纸进诊室。它不做诊断、不推荐剂量，也刻意不告诉你某件事是否紧急。任何就医决策，请以原件和医生的意见为准。
可以，把自己作为一位家人添加进去即可。
暂时没有。